For couples
Set up your wedding space
Ask about initial setup, organising wedding information, reviewing the space before invitations, or getting guests ready to join.
Get help setting up a weddingSupport
Help with JoinOurDay, whenever you need it
Find answers about setting up your wedding, joining as a guest, technical issues and managing your account.
Find the right help
Choose what you need help with
Select the area that best matches your question and we’ll point you in the right direction.
For invited guests
Join and access the wedding
Get help with invitation links, wedding codes, email verification and opening the app.
Technical issues
Tell us what went wrong
Share your platform, device, app version, and the steps that led to the issue so the team can investigate it.
Account & privacy
Manage your account and data
Find information about account deletion, privacy and how your data is handled.
Quick answers
Answers to common questions
How do I start setting up a wedding?
Download JoinOurDay, create your wedding space, then add the agenda, locations and practical details before inviting guests.
How do guests join a wedding?
Guests use the invitation link or wedding code shared by the couple. If the link does not open correctly, make sure you are using the exact invitation you received.
Do guests need to pay for JoinOurDay?
No. Guests can join and use a wedding without paying. The couple can choose whether Premium is right for their wedding.
What should I include in a technical support request?
Include the platform, device, app version, the steps that led to the issue, and any message you see. Use the detailed issue form when you are ready.
How can I request account deletion?
Use the account deletion request form. The support team will process the request in line with the privacy policy.
Personal support
Real people behind the support
You do not have to work everything out alone. Our team can help you set up your wedding space, review it before invitations are sent and answer technical questions along the way.
Email us at support@joinourday.appWe usually reply within 24–48 hours on working days.